At ExpressPicks, we stand behind the quality of our products. If you are not completely satisfied with your purchase, we are here to help with a straightforward return and exchange process.
Return & Exchange Policy
- 30-Day Window: You may return unused products within 30 days of the delivery date.
- Condition: To be eligible for a return, items must be unused, in their original packaging, and accompanied by the original receipt or proof of purchase.
- Exchanges: We are happy to offer an exchange or store credit for eligible returns. Please note that exchanges are only processed within the country where the original purchase was made.
Non-Returnable Items
For hygiene, health, and safety reasons, the following items are not eligible for return or exchange:
- Items purchased during a Clearance or Clearance Sale (Discounted products).
- Books and Magazines.
- Edible products (Food & Beverages).
- Beauty and Personal Care products.
Refund Process
We aim to resolve any product issues quickly. A full refund will be issued if a product is found to be defective and cannot be repaired or replaced.
- Payment Method: Refunds will be credited back to the original payment method used during the purchase.
- Timeline: Once processed, please allow 7 to 14 business days for the amount to reflect in your account, depending on your bank's processing time.
Warranty Information
Many of our premium appliances and electronic items come with a manufacturer’s warranty.
- Check the Box: Please refer to the specific terms and conditions on the warranty card included inside your package.
- Proof of Purchase: It is essential to retain your original receipt to claim any warranty services directly from the manufacturer.
How to Initiate a Return
If you need to return or exchange an item, please follow these steps:
- Contact our support team at support@expresspicks.shop.
- Provide your Order Number and a brief description of the reason for the return.
- Our team will provide you with the instructions and the return address.